Neo-Service - Master Your Budget Literacy Through Professional Financial Education

Information We Collect

We collect information you provide directly to us when using our financial literacy platform. This includes your name, email address, phone number, and educational preferences when you register for our courses or request information about our programs.

Personal Information

Name, email address, phone number, and billing information when you enroll in our educational programs.

Educational Data

Course progress, quiz results, learning preferences, and interaction with educational materials.

Technical Information

Device information, IP address, browser type, and usage patterns to improve our platform performance.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and pages you view. This helps us understand how people use our platform and improve the learning experience.

How We Use Your Information

Your information helps us deliver personalized financial education that meets your learning goals. We use the data to track your progress through courses, send relevant educational content, and provide customer support when you need help.

We process personal data to provide our educational services, improve course content based on learning outcomes, communicate about your enrollment and progress, and comply with legal requirements in the Philippines including the Data Privacy Act of 2012.

Sometimes we analyze learning patterns across all users to identify which teaching methods work best, but this analysis uses aggregated, anonymous data that can't identify individual students. We also send periodic updates about new courses and financial literacy resources that might interest you based on your previous course selections.

Data Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your data in specific circumstances to provide our educational services effectively and meet legal requirements.

Service Providers: We work with trusted companies that help us deliver our courses, process payments, and send emails. These partners can only use your information to provide services on our behalf and must protect it according to our standards.

Legal Requirements: We may disclose information when required by Philippine law, court orders, or government regulations. We also reserve the right to share information to protect our rights, prevent fraud, or ensure the safety of our educational community.

Business Transfers: If Neo-Service is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but the new entity would be bound by this privacy policy.

Your Privacy Rights

Under Philippine data protection laws and our commitment to transparency, you have several important rights regarding your personal information:

Access your personal data and receive a copy of information we hold about you

Correct inaccurate or incomplete information in your student profile

Request deletion of your account and associated personal data

Object to processing of your data for marketing purposes

Withdraw consent for data processing where consent was the legal basis

Request data portability to transfer your information to another provider

File complaints with the National Privacy Commission if you believe we've mishandled your data

To exercise these rights, contact our Data Protection Officer at help@neo-service.com. We'll respond to your request within 30 days and may ask you to verify your identity to protect your privacy.

Data Security Measures

We take the security of your personal information seriously and have implemented multiple layers of protection to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards: All data transmission is encrypted using industry-standard SSL/TLS protocols. Your personal information is stored on secure servers with restricted access, regular security updates, and continuous monitoring for suspicious activity.

Administrative Controls: Our staff receives regular privacy training and can only access your information when necessary for their job functions. We conduct background checks on employees who handle personal data and require confidentiality agreements.

Physical Security: Our servers are housed in facilities with 24/7 security monitoring, biometric access controls, and environmental protections to prevent data loss from physical threats.

While we strive to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords for your account and contact us immediately if you suspect unauthorized access to your student portal.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our educational services, comply with legal obligations, and maintain legitimate business interests.

Active Student Data

Maintained while you're enrolled in courses and for 2 years after graduation to provide ongoing support and alumni resources.

Financial Records

Payment information kept for 7 years to comply with Philippine accounting and tax regulations.

Marketing Communications

Contact information for newsletters retained until you unsubscribe or request deletion.

Technical Logs

Website usage data and system logs automatically deleted after 12 months unless needed for security investigations.

When we delete your information, we remove it from our active systems and ensure it cannot be recovered. Some data may remain in backup systems for up to 90 days before final deletion. Course completion certificates and transcripts may be retained longer to verify your educational achievements if requested in the future.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality.

Essential Cookies: Required for basic platform functions like login, course navigation, and maintaining your session. These cannot be disabled without affecting core functionality.

Analytics Cookies: Help us understand which courses are most popular, where students encounter difficulties, and how to improve our educational content. This data is aggregated and doesn't identify individual users.

Preference Cookies: Remember your settings like language preferences, video playback quality, and course bookmarks to provide a personalized learning experience across sessions.

International Data Transfers

While we primarily store data within the Philippines, some of our service providers may process information in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your privacy according to Philippine and international standards.

We only work with service providers who demonstrate adequate data protection measures and contractually commit to protecting your information. Any international transfers comply with the Data Privacy Act of 2012 and include appropriate transfer mechanisms such as standard contractual clauses or adequacy decisions.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you by email and post the updated policy on our website with a clear indication of what has changed.

Minor updates for clarification or formatting won't trigger notifications, but we'll always indicate the last revision date. We encourage you to review this policy periodically to stay informed about how we protect your privacy. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Privacy Policy