1 Refund Eligibility Criteria

Neo-Service maintains clear refund criteria to ensure fair treatment for all clients while protecting the integrity of our educational programs. Understanding these criteria helps you make informed decisions about your enrollment.

• Course cancellation requests submitted within 7 days of enrollment
• Technical issues that prevent access to course materials for more than 72 hours
• Duplicate payments or billing errors on your account
• Medical emergencies with proper documentation
• Job loss or significant financial hardship with verification
• Course content significantly different from advertised curriculum

We evaluate each refund request individually, considering your specific circumstances and our ability to accommodate your situation fairly.

2 Payment Method Considerations

Different payment methods have varying processing times and requirements. Here's what you can expect based on how you originally paid:

• Credit card refunds typically appear within 5-7 business days
• Bank transfers may take 7-14 business days depending on your institution
• Digital wallet refunds process within 3-5 business days
• International payments may require additional processing time
• Installment payments are refunded proportionally based on completion

3 Special Circumstances

We recognize that unexpected situations arise. While our standard policy provides clear guidelines, we also consider special circumstances that may warrant exceptional consideration.

Military deployment, family emergencies, or natural disasters affecting your ability to complete courses may qualify for special consideration beyond normal refund windows.

Corporate enrollments and bulk purchases follow separate refund procedures outlined in your corporate agreement. Contact your account manager for specific details about enterprise refund policies.

Course transfers to future sessions may be available as an alternative to refunds, allowing you to continue your education when circumstances improve.